Refunds & Return Policy

This Refunds & Returns Policy applies should you wish to return any goods purchased on this website (www.myocattree.com)

Unused Products
If you wish to return an unused Product and claim a refund of the price:

The Product must be it must be in its original, unused condition, unless there is a manufacturing defect.

Your refund must be requested by email to info@myocattree.com within 30 days of the Invoice date.

The product must be properly packaged so that it is not damaged in transit.

You must pay all packaging and delivery costs.

The Product must be returned to: 149 Cayuga Drive, Unit C19, Mooresville NC 28117, USA with the original invoice.

We will not refund the original shipping and handling that you paid on the order.

If a 'free shipping' offer was applied to your original order, we will deduct between $30 to $120 from the refunded amount to cover the cost of the initial shipping of the order. Evidence of the initial shipping cost is provided upon request.

You must pay all associated costs of return including courier and export duties and taxes.

Your refund will be made within 7 days of MYO receiving the returned products.

Defective Products
If the Product is faulty due to a manufacturing issue and you wish to return it, we will pay the return courier and refund your money in full, or exchange it for a new product at our own expense within 30 days of purchase.

Non-defective Used Products
We will not refund the full purchase price of products purchased from us through this website if you change your mind.

We will not refund the original shipping and handling that you paid on the order, or any transaction fees that were part of your original payment.

In order for us to process a refund the returned products must be in a saleable condition and returned to: 149 Cayuga Drive, Unit C19, Mooresville NC 28117, USA with the original invoice properly packaged so that they are not damaged in transit.

You must pay all packaging and delivery costs.

If a 'free shipping' offer was applied to your original order, we will deduct between $30 to $120 from the refunded amount to cover the cost of the initial shipping of the order. Evidence of the initial shipping cost is provided upon request.

Failure to abide by these terms will void any obligation by us to refund you for the items.

MYO will not be liable for any damage caused to your home in the process of installation or removal of the cat tree.

Your refund will be made within 7 days of MYO receiving the returned products.

Free Gifts
If you received a free gift with your order and you are seeking a refund for unused or non-defective goods, the retail cost of that free gift will be deducted from the refunded amount.

MYO Cat Tree is the first-ever customizable DIY cat tree built to last even with the most active and large cats.
MYO Cat Tree is the first-ever customizable DIY cat tree built to last even with the most active and large cats.
MYO Cat Tree is the first-ever customizable DIY cat tree built to last even with the most active and large cats.
MYO Cat Tree is the first-ever customizable DIY cat tree built to last even with the most active and large cats.
MYO Cat Tree is the first-ever customizable DIY cat tree built to last even with the most active and large cats.
MYO Cat Tree is the first-ever customizable DIY cat tree built to last even with the most active and large cats.